Refund policy

Return & Refund Policy

At Nature’s Throne, your safety and peace of mind come first. Because our products are liquid-based and designed for hygiene and surface cleaning, we maintain specific guidelines around returns.

Please review the policy below before making a purchase.

Eligibility for Returns

We accept returns or replacements within 14 days of delivery for the following situations:

  • Unopened and unused products, returned in their original packaging

  • Items damaged during shipping

  • Incorrect items received due to a fulfillment error

To be eligible, items must be unused, unopened, and in the same condition in which they were received.

Non-Returnable Items

For health, safety, and hygiene reasons, we do not accept returns on:

  • Opened or used products

  • Products without original packaging

  • Products purchased at farmers markets, pop-ups, or other in-person events (all in-person sales are final unless defective)

This policy helps ensure the safety and integrity of our products for all customers.

Damaged or Defective Items

If your order arrives damaged or defective, please contact us within 7 days of delivery.
Include your order number and a photo of the issue so we can assist you promptly.

Depending on the situation, we will offer a replacement or refund at our discretion.

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Exchanges

At this time, we do not offer direct exchanges.
If your item is eligible for return, please initiate a return for a refund and place a new order for the desired product.

Refunds

  • Approved refunds will be issued to the original payment method

  • Shipping costs are non-refundable

  • Customers are responsible for return shipping costs on eligible returns, unless the item was damaged in transit or sent incorrectly

  • Refunds are typically processed within 5–10 business days after approval

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Satisfaction Support

Your experience matters to us.

If you’re not satisfied with your purchase due to a performance issue or concern, please reach out to us at hello@naturesthrone.co within 14 days of delivery. While we are unable to accept returns on opened or used products, we’re always happy to review your experience and determine the best way to support you.

Support options may include troubleshooting guidance, product education, or a replacement at our discretion.

How to Start a Return

To initiate a return or report an issue, please email us at:

hello@naturesthrone.co

Include:

  • Your order number

  • A brief description of the issue

  • Photos, if applicable

We’ll guide you through the next steps.

Final Notes

Nature’s Throne reserves the right to decline returns that do not meet the criteria outlined above.

If you have questions before purchasing, we encourage you to reach out — we’re always happy to help.